Expert agency inWeb Support and Maintenancewith updates, security and continuous evolution.
Technical support and ongoing maintenance for websites, e-commerce and digital applications. Proactive monitoring, security updates, performance improvements and functional evolution managed with senior judgment — not patches.
Most corporate websites are on “default” support: someone built them, they work most of the time, and when something breaks whoever is available gets called. That model was reasonable in 2010; today it’s negligent. A website is a piece of business infrastructure, and like any infrastructure it demands planned support, not firefighters.
Services typically found in a support contract
We combine them based on site criticality and technical complexity.
Proactive monitoring
Uptime, response times, 5xx errors, SSL certificates, security headers, critical-flow checks. Alerts to the team before the client sees anything.
Evolutionary maintenance
Small continuous functional improvements: new modules, content adjustments, integrations, UX enhancements. No big project for every change.
Security management
Dependency updates, critical CVE patches, header review, certificate management, periodic attack-surface reviews.
Performance optimization
Periodic Core Web Vitals reviews, cache tuning, image and asset optimization, monitoring of degradations as the site grows.
Backup and disaster recovery
Automated — and, above all, tested — backups. Documented recovery plan with RTO and RPO. Periodic restoration exercises.
Internal user support
A helpdesk for the internal team (marketing, content, IT) for technical questions, incidents and requests that don’t warrant a project but need to be resolved.
Five phases of the support contract
From onboarding to continuous evolution.
- 01
Onboarding
Technical audit of the site, dependency inventory, system access, integration map. Documented starting point.
- 02
Monitoring setup
Alerts, dashboards and response windows configured. A “priorities and who decides” document for critical cases.
- 03
Continuous operations
Active monitoring, incident resolution, request handling and maintenance roadmap execution. Regular communication without drama.
- 04
Monthly review
Report on what was done, what was detected and what’s pending. Meeting with the internal lead to adjust priorities.
- 05
Evolution
Every quarter, strategic review: where to add value with evolutionary work, where to reinforce. The contract adapts to the business reality.
Tools we operate with
The ones that work and the ones you have. No forced changes for taste.
Monitoring
- UptimeRobot
- Better Uptime
- Sentry
- Datadog
- New Relic
- Cloudflare Analytics
Backups
- Restic
- BackBlaze B2
- AWS S3 Glacier
- Cloudflare R2
- BorgBackup
- Duplicati
Security
- Snyk
- Dependabot
- Cloudflare WAF
- OWASP ZAP
- Detectify
- HackerOne
Communication
- Jira Service Desk
- Linear
- Notion
- Slack shared channels
- PagerDuty
- Statuspage
Principles we apply on every contract
Five commitments that define serious support.
Clear response windows
Priorities documented with target times. No ambiguity about what’s “urgent” and what isn’t. Everyone knows what to expect.
No surprises on the invoice
Contract scope defined in writing. Out-of-scope work is quoted separately — never sneaked into the monthly invoice.
Backups tested, not just done
A backup that is not periodically restored is a backup that doesn’t exist. Documented restoration exercises are part of the service.
Full traceability
Every intervention logged with what was done, by whom and why. Auditable by your IT or compliance team without friction.
No forced dependency
The goal is for the site to run well — not for you to depend on us to breathe. You can exit the contract without being left stranded.
Honest questions before you hire
How do you define “support” in a serious contract?
With written scope: what’s included (monitoring, corrective work, security, backups, evolutionary work up to X monthly hours) and what’s excluded (large projects, new integrations). Without this, “support” becomes a monthly argument about what gets billed.
What counts as a “critical” priority for you?
Site down, active security breach, core business functionality inoperative (checkout, key form). These cases open an immediate response channel. The rest has wider windows according to business impact.
Can you support a site you didn’t build?
Yes, that’s the most common case. We start with a technical audit of the current code to understand what we’re inheriting. If we detect critical technical debt, we show it to you before signing — we don’t close contracts we know will blow up.
What if we need something bigger than evolutionary work?
It’s quoted separately as a project. The support contract covers the continuous and the small; redesigns, migrations or new development are independent projects with their own scope and timeline.
Can we cancel the contract if it doesn’t work?
Yes, with reasonable notice. A good support contract doesn’t depend on lock-in clauses — it depends on us delivering real value every month. If we don’t, you leaving is normal.
Is your site in “firefighter mode” or under planned support?
Tell us what you have, who maintains it today and what usually fails. We’ll see if a serious support contract adds real value in your case.
Let’s talk?Prior technical audit under NDA. No generic proposal.